Service Guide

Customer Responsibilities & Prohibited Conduct

The following requirements and prohibitions apply to all Equipment. Failure to comply may result in charges for repairs and/or damages to the rented equipment, and may void CRA’s service obligations with respect to the affected Equipment:

• Hazardous Waste: Absolutely no hazardous waste, toxic materials, medical waste, biohazardous materials, regulated substances, or prohibited materials may be deposited in any Equipment. Any violation may result in immediate Equipment removal, termination of the rental agreement, and Customer liability for all costs of decontamination, remediation, and regulatory compliance, as well as payment of all damages for default under the rental agreement.
• Caster Wheel Replacements: Caster wheel replacements are not covered by the rental agreement and are the Customer’s sole financial responsibility. Customer must contact CRA’s Service Department to arrange all caster replacements; Customer may not independently source or install replacement casters.
• Lids: Lid repairs or replacements are not covered by the rental agreement and are the Customer’s sole financial responsibility. Customers must contact CRA’s Service Department to arrange all lid repairs or replacements; Customer may not independently repair, replace, modify, or remove any lid or lid component.
• Winches and Winch Cables: Winch and winch cable repairs or replacements are not covered by the rental agreement and are the Customer’s sole financial responsibility. Customer must contact CRA’s Service Department to arrange all winch and winch cable repairs or replacements; Customer may not independently repair, replace, adjust, splice, alter, or otherwise tamper with any winch or winch cable.
• Safety Mechanisms: Never override, bypass, tamper with or disengage any safety mechanisms, interlocks, guards, or warning systems on rented Equipment. Any unauthorized modification or bypass of safety systems is grounds for immediate termination of the rental agreement, and Customer assumes full liability for any resulting injuries, property damage, or regulatory penalties.
• Equipment Capacity: Discontinue using the unit when the “full” light or indicator is activated.
• Fluid Leaks: Discontinue use immediately and notify CRA’s service department of any visual or suspected fluid leaks. Do not attempt to repair any leak or add fluids to the Equipment. Continued operation with an active fluid leak may cause additional damage that will be charged to the Customer.
• Equipment Area Condition: Customer shall keep the area surrounding the Equipment in good condition and repair, and free of grease, oil, trash, debris, and other unsafe or unsanitary conditions. Customer is responsible for maintaining adequate housekeeping and a safe operating environment around the Equipment at all times.
• Emergency Stop & Key Switch: Notify CRA’s service department immediately of any damage to an e-stop button or key switch. Equipment must not be operated if the e-stop or key switch is damaged, missing, or malfunctioning. Replacement of lost or damaged key switches will be billed to the Customer at CRA’s standard rates.
• Unnecessary Service Calls: Service calls for fully functioning equipment may be charged to the Customer. Prior to requesting a service call, Customer is encouraged to consult the applicable operator manual or contact CRA’s Service Department to troubleshoot the issue remotely. A trip charge will apply to any dispatch where equipment is found to be operating within normal parameters.
• Operator Training: Address any questions during the operator training session or by contacting CRA’s Service Department at any time. Customer is responsible for ensuring that all personnel operating Equipment have completed applicable operator training. CRA is not liable for damages or injuries resulting from operation by untrained individuals.
• No Unauthorized Repairs or Modifications: Customer may not perform, attempt, or authorize any third party to perform repairs, maintenance, adjustments, or modifications to rented equipment. All service must be performed exclusively by CRA or CRA’s authorized service providers. Unauthorized repairs void CRA’s service obligations, and Customer shall be responsible for all resulting costs and damages.
• Equipment Relocation: Customer may not relocate, move, or reinstall Equipment without prior written consent from CRA. Unauthorized relocation may cause damage and result in additional charges to Customer